Supercharge your customer experience
Drive to be customer-centric
As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming ever more challenging. Product alone just won’t cut it anymore – customer experience has become the new battleground. Alan wrote the book on it, Premium is the New Black (Put the Customer at the Heart of all Decision-making).
Alan is passionate about customer service. He can tell you how to develop a culture of great service from the board-room to the front-line – whether you’re B2C, B2B or Public Service.
He knows that customer service has to be practical and drive sales – and it requires a fully engaged workforce. While that’s obvious and sounds easy, we don’t all do it. Alan will challenge you with examples, evidence and case studies to help you achieve consistency and to motivate your people into action to increase your sales.