Maximising organisational potential
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Activating organisational purpose
What Alan clients says
CHALLENGE US ON OUR JOURNEY“As a large public sector organisation, we pride ourselves in placing customer at the heart of everything we do. Creating the right working environment is important to us and we were delighted to have had Alan O’Neill support and challenge us on our journey. The definition I particularly like is ‘culture is what happens when leaders are not around.’ At DVLA we place great importance in our leaders recognising, involving, developing and supporting their teams. We feel that these four ingredients are vital in creating a trusting environment where our people feel valued.”
INSPIRATIONAL WORK“Alan O’Neill has completed some inspirational work for us at Dalata Hotel Group plc over the past number of years. His insight into customer experience and customer thought process is second to none. The timing of this advice is excellent, as the world of digital collides with traditional hospitality and customer service more frequently. Those of us in the business of selling will get great benefit from his wisdom and tools to increase sales.”
CAPTIVATING LEADER“I am proud to say that I have witnessed Alan delivering outstanding seminars, presentations and small group development sessions and rarely have I experienced such a captivating leader and presenter. He has the unique talent of holding his audience in the palm of his hand and his extensive retail knowledge and experience is second to none. In my 35 years retail experience Alan is top of the league. I was also very fortunate to be mentored by him for some time. A fantastic experience. If he offers this to you then you only need two words. Yes please!”
HIGHLY ENGAGING“We in BWG have successfully engaged with Alan on a number of strategic projects in recent years. Alan brings a unique Customer Experience perspective and dimension to sales and marketing strategic discussions. I would recommend him to any person or organisation that is focusing on improving sales performance.”
ROUTES FOR SUCCESS“We’ve worked with Alan many times across the years and engaged on several subjects, but his passion for customer experience is always apparent – he gets it. He knows what customers and businesses expect, as well as being able to stand at the side and point out the routes for success. His insight has never been so relevant as it is today, and tomorrow!”
A FRONT RUNNER IN HIS FIELD“We in BT have worked with Alan O’Neill, not just to help with our own customer service, but to educate our customers on how they can help their customers. You can’t ask for any more than Alan’s track record of success. His insights garnished from customer service case studies across all industries make him a front runner in his field.”
DIFFERENTIATION IS KEY“Never has the customer been in such a strong position, with freedom of choice, accessibility of alternatives and transparency of price. Great customer service provides differentiation in an overcrowded space and differentiation is key to commercial success. Too many businesses struggle to address these points and are losing their fight to be recognised as a credible service provider. Alan’s advice will guide you along the path.”
SIMPLE AND EASY“In this incredibly fast paced world it’s often hard to keep up with change and yet Alan keeps things simple, easy to understand and inevitably ‘hits the nail on the head.’ His knowledge of what’s right for business comes from years of experience working with the world’s best companies; asking the right things of the right people... in other words those closest to your customer.”
How Alan will support your event
Whether you prefer physical, virtual or hybrid meetings, Alan will work with whatever suits you best.
Alan will start by setting up in- depth meetings, to get as much information as possible on your business and desired outcomes.
He will work closely with you to fully understand the nuances of your business’ opportunities and challenges.
Alan will talk you through his ideas and then collaborate with you to mould the content towards your objective.
He will draw from his specialist expertise and ‘tried and trusted’ methodologies.
Alan will be the enthusiastic speaker or facilitator, carefully guiding you through a series of stories, concepts, activities and discussions most relevant to you.
He will inspire with suggestions, ideas and insights that best match your business.
Alan will wrap up with a summary of key points.
Finally he will debrief you to share outcomes and next steps so as to embed the ideas and bring them to life.
Alan will also make himself available to support you for longer, if needed.
Kara Business Management
Alan is the Managing Director of Kara.ie – a company specialising in change management that helps a range of B2B and B2C clients refresh their strategy and culture.
For more than 30 years, Alan and his team in Kara have been privileged to support and challenge some of the best in their respective industries (B2B, B2C, Public Service). They have a reputation for making the complex simple and for cutting through the noise.