Retail in the new normal

Retail strategy

Alan O'Neill - Speaker on Change Management, Corporate Culture and Customer Experience

Supercharge your retail thinking

Retail apocalypse, fake news

From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years.

Retail is changing rapidly and becoming even more complex. On-line for example, has completely disrupted the industry and is anticipated to grow to 25% of the overall share of retail wallet by 2025. But don’t forget that 75% of the mix is still in ‘bricks and mortar’! Coping with all that is an ongoing challenge – even for the best and Alan has views on that. Blame for the alleged ‘retail apocalypse’ is too easily and frivolously attributed to the growth in online.

In actual fact, there’s more to it than that. It’s more like Retail Darwinism in front of our eyes. Bricks and mortar retailing is not dying. But bad retailing IS dying. Those organisations that are not embracing the changes around them and investing appropriately, will continue to struggle.

Tailored for you

Alan can offer you a choice of keynotes tailored for your business.

Alan can reveal to you the secrets of the successful retailers in a way that you can learn from and adapt for your business.

​Selfridges in particular is an amazing success story, winning the award for ​best department store in the world,​ three times. Alan can share his insights and how he supported them to achieve their ambition.